Rental Conditions

Fonner Park Exposition & Events Center Consent:

Fonner Park Exposition & Events Center, as the owner of the Heartland Events Center, retains final and exclusive authority to approve and to reject events proposed to be booked by the Heartland Events Center. Fonner Park also reserves the complete discretion to determine if events are appropriate and consistent with the County’s and City’s image, the facility’s mission and to determine the financial terms of any event rental contract The venue also retains the right to approve or reject the admission policy for events (including general admission, festival seating and reserved seating).

Heartland Events Center’s Mandate:

It is the Heartland Events Center’s obligation, taking into consideration a diverse schedule of events, to meet the needs of the residents of Grand Island, to fulfill the Heartland Events Center’s mission, and to maximize event bookings consistent with the following priorities:

  1. Prime Tenant and Practice Requirements
  2. Revenue Producing Events
    • Direct economic return to the Heartland Events Center through long-term, multi-year special events, family shows, trade shows, consumer shows
    • Revenue producing one-night or multi-night events, concerts, etc.
  3. All other Rental Events
Rental Rates

Precise facility rental rates are available upon request. All rental rates refer to the rental of the building and do not include the cost of labor, equipment, or other costs related to the event not explicitly stated otherwise.  Current rental rates and details may be obtained by contacting the Sales & Marketing Director of the Heartland Events Center at 308.382.4515 extension 221.

Booking Procedures

All prospective tenants must contact the Director of Sales & Marketing to determine the availability of dates and rental rates.  A date is not considered firm until a signed contract is in place. The Management of the Events Center may deny the use of any or all of the facility to any individual, group, organization or event that in his or her professional judgment would result in an unfair degree of competition or if it is not in the best interest of the Heartland Events Center or Fonner Park. If another tenant should request the dates in question or a portion thereof, the tenant will be required to execute a contractual agreement with 24 hours of notification or within a time as specified by the Management. If the contract is not received, the Management will release the dates with notice.

 

Deposit Requirements and Procedures

A deposit may be required in order to secure a date and location at the Heartland Events Center.  For new tenants, a non-refundable 50% deposit is due upon signing of the contract and the balance is due 30 days prior to the start of the event. For repeat tenants with a favorable payment history, the Heartland Events Center retains the right to waive the deposit clause.  Management further reserves the right to require a deposit to cover all estimated expenses, including but not limited to rent, ticketing fees, set-up, staffing, linens rental, damages, advertising, electrical services and miscellaneous equipment.

Wedding receptions require the 50% non-refundable deposit with the balance of the rent due and payable one full week prior to the wedding reception.  Additionally, all known expenses must be paid in advance, including any alcohol expenses that are hosted by the wedding tenant.  Any residual fees are due and payable upon receipt of the invoice.  Further, a credit card must be retained on file with the Heartland Events Center/Fonner Park until all payments have been received for the wedding reception.

Catering deposits and payments must adhere to the requirements set forth by the facilities' contracted caterer(s).

The Heartland Events Center management reserves the right to require an additional sum in advance as a damage deposit which is refundable after the event, when a walk-through examination of the facility is completed and no damage is detected.  The tenant will be charged either at the time of settlement or within 30 days for any damages related to the event which must be immediately paid without recourse.  It is solely the responsibility of the tenant to recover such charges from the tenant’s insurance carrier.  Submission of an advance damage deposit in no way relieves the tenant of the obligation to provide a Certificate of Insurance for coverage as outlined in the Liability Insurance section of the rental agreement, nor does it limit the right of the Heartland Events Center to charge the tenant for the full amount of damages incurred even if the amount exceeds the advance damage deposit.

The Heartland Events Center accepts credit card payments (Visa and MasterCard).  A 3.5% convenience fee applies to all credit card payments.

Settlement and Payment Policy

All charges due to the Heartland Events Center are payable on demand. Any balances over thirty days will be charged a two percent monthly finance charge until payment is received. Credit Card payments (Visa and MasterCard) are acceptable forms of payment. A 3.5% convenience fee applies to credit card payments.

The Heartland Events Center will pay net proceeds due from ticket receipts less rent and other charges in a timely manner after the conclusion of the event.  The Heartland Events Center will produce a Box Office statement and settlement of all monies following the event.  Settlement will occur in the week following the final performance or as soon as all outstanding invoices for services or associated costs that affect the settlement for the said event have been received.

Liability Insurance

The lessee shall obtain, at its own cost and expense, commercial general liability insurance in the name of Licensee which shall insure all operations of Licensee. Such insurance shall be written with a limit of at least One Million Dollars ($1,000,000.00) combined single limit for bodily injury and property damage liability, personal injury liability and coverage for all acts and/or omissions of any employees, agents, players, performers, contractors or sub-contractors retained by Licensee. Lessor reserves the right to require an increased amount of insurance based on the nature of the event.  Such insurance shall be endorsed to be primary to and not contributory with any coverage of Licensor, Heartland Events Center, which may be applicable to the claim.

The lessee shall also maintain, at its own cost and expense, Workman’s Compensation Insurance for any and all employees, as well as any players, performers and other employees whose services are contemplated by the event.

Certificates evidencing insurance required shall be provided to Licensor not less than ten (10) days prior to the event. The policies shall also provide, and the certificate shall so note, that the coverage may not be canceled or that a major change in coverage may not be implemented without at least (30) days’ prior written notice given to Licensor.

Contract language shall read as follows:

INSURANCE AND IDEMNIFICATION:

  • An executed “Certificate of Insurance” for a current One Million Dollar commercial General Liability Insurance policy issued to Lessee is required to be furnished to Lessor prior to the event date by Lessee’s general liability insurance carrier verifying current liability coverage issued to Lessee for One Million Dollars for “Comprehensive,” “Premises-Operations,” and “Contractual,” and naming FONNER PARK EXPOSITION AND EVENTS CENTER, INC. d/b/a Heartland Events Center, and THE CITY OF GRAND ISLAND, NE  as additional insured under said policy for the event period (<Enter dates>), and to include set-up and take-down dates and times (<Enter dates>)
  • By the acceptance of this Contract, the Lessee/Participants in the above stated Activity/Event agree to abide by the foregoing facility policies and restrictions and/or any other posted or provided placards and notices in or for Fonner Park Exposition and Events Center, Inc. d/b/a Heartland Events Center, and The City of Grand Island, NE. Lessee further agrees to indemnify and hold harmless and make no claim against Heartland Events Center and The City of Grand Island, Nebraska,  their officers, agents, and employees, or anyone acting by or through one or all of them against any and all claims, damages, liabilities, losses, costs or expenses, including reasonable attorney's fees as a result of or arising out of, directly or indirectly, any action or conduct by the participants, agents, employees, and/or involved persons, concerning any loss, damage, and/or injury to any property or person resulting from any cause including the negligence of any third person(s) connected with the activities of The Heartland Events Center and/or The City of Grand Island.
Labor, Service and Equipment

Note: These fees, services and service requirements may vary from event to event and are applicable on a case by case basis.

Charges and Fees:
Advertising
Catering/Hospitality Services
Credit Card Fees
Facility Use Fee
Incidental Fees (furniture/linens, towels, stage props, etc.)
Insurance
License Fees (BMI/ASCAP, etc.)
Long Distance Service
Royalties
Sales Tax
Sound & Lights
Stage (rented)
Ticket Printing
Telephone Lines (in-house)

Staffing:
If the following services are required for an event, the cost of labor will be charged:

Bartenders
Box Office Labor
Dedicated Ambulance Service
Electrician
EMT Medical
Forklift Driver
House Sound / Lights Operator
Janitorial Costs
Runner Fees
Scoreboard Operator
Security
Stagehands
Technical Support
Ticket Seller & Takers
Ushers
Video Engineer
Video Production

Equipment:
If used, other Fees may apply:

AV Screens
Forklift
Furniture
Stage (facility owned)
Sound System
Spotlights
Video Scoreboard
Video Cameras

Marketing Information

The Heartland Events Center is available to assist event promoters with their marketing needs. Specifically, the Marketing Department can recommend print, broadcast and social media advertising outlets; can aid in writing and releasing publicity to local and regional news outlets through press releases, media advertisements and e-mail blasts; and distribution of information regarding upcoming events to the appropriate mediums.

The Heartland Events Center Sales & Marketing Director is Dianne Willey. Contact Dianne at (308) 382-4515 for more information.

Local Media:  A current list is available to rental tenants upon request.

Ticketing and Accommodations

Ticket Office Manager: 

Deb Sweley

308-382-4515 ext. 216

fonnercivicarena@aol.com

 

Box Office Contact Information and Hours of Operation:

Heartland Events Center Box Office

700 E. Stolley Park Rd.

Grand Island, NE  68801

308-398-1480

Week Day Hours:

  • Monday-Friday 8 am - 4:30 pm

Weekend Event Hours:

  • Ticket Office opens several hours before the doors open on the day of the event.  Hours dependent on show time.  Please call for exact times.

 

Ticketing:

The box office at the Heartland Events Center is fully computerized through Ticketmaster.   The ticketing system provides reports, including ticket audits and settlement reports. The box office is fully equipped to staff and sell event tickets at the Events Center, in addition to allowing patrons to purchase tickets online at www.Ticketmaster.com, over the telephone (800-745-3000), and at ticket outlets nationwide.  All tickets for admission to any event scheduled at the Heartland Events Center must be sold or distributed through the Heartland Events Center Box Office unless otherwise approved by the office management.

 

Payment Accepted at the Box Office:

MasterCard, Visa, and debit cards are acceptable forms of payment. A valid ID must be presented with all credit card sales. Personal and business checks will be accepted. Cash is also an accepted form of payment for tickets.  Once tickets are purchased, all sales are final, no refunds or exchanges.

 

Will Call:

Tickets already paid for but not received are available at the Heartland Events Center Will Call which is located at the main box office.  Will Call is available when the ticket office opens for that day of the event.  Only the patron whose name is on the tickets may pick up the tickets with a valid ID and the debit/credit card that was used to purchase the tickets for identity verification.

 

Lost/Stolen Tickets and Tickets Not Received in the Mail:

The Heartland Events Center and Ticketmaster are not responsible for lost or stolen tickets.  If the tickets that were ordered through Ticketmaster do not arrive through the mail, contact Ticketmaster directly.  Ticketmaster will notify the Heartland Events Center.

 

Parking

The Heartland Events Center has 30 acres of hard surface, lighted, free parking that can accommodate 3,200 vehicles.

Production Information

Contact the Heartland Events Center Office at 308-382-4515 and ask for technical assistance for questions concerning any of the following:

  • Event Power
  • Lighting
  • Spotlights
  • Sound System
  • Scoreboard

 

Dressing Rooms:

There are a total of four dressing rooms and a green room available for show use. Dressing rooms are flexible and vary in size. All rooms are located on the north side of the building and have shower and restroom facilities.  In the same area, there are meetings rooms, office areas, and additional space suitable for catering and a production office.

 

Concession Stands:

The Heartland Events Center is equipped with five concession stands.  Four concession stands are located on the concourse level, two on the north side and two on the south side.  A Pizza Hut concession stand is on the first level at the east end of the arena.

First Aid:

The First Aid Center is located on the concourse level at the east end of the arena.

 

Pyrotechnics:

Limited pyrotechnics are allowed in the Heartland Events Center.

 

Load-In:

The load-in for all events occurs on the west side of the Heartland Event Center.  The dock door is 14’ x 8’ and the overhead doors are 14’ x 12’ and 14 ’x 8’ with direct access to the arena floor. All docks are ground level.  One permanent hydraulic lift is available for load and unload.

 

Portable Stage:

The stage is flexible in locations, dimensions, and configurations depending on the tenant’s preference.  The facility owned stage is available in 4' x 8' sections.  The largest the stage can be configured is 24’ x 24’.   The house stage is 2’ tall.  All other staging must be rented from an outside contractor.

 

Emergency Equipment:

Fire sprinklers, smoke sensors, and fire extinguishers are located throughout the Events Center and office areas.

 

Catering:

All catering is provided in-house.   To view the complete catering menu, see the Guest Information/Catering tab on this website.   For additional questions and information, contact the Heartland Events Center Sales & Marketing Director.

 

Telephones:

Telephones can be installed in any of the dressing/locker rooms or other arena locations. There is a $150.00 charge for each line installed.

 

Restrooms:

Restrooms on the concourse level are conveniently located in all four corners.  There are also two family restrooms on the concourse level.  There is another set of restrooms located on the ground floor and one additional family restroom.  The Main floor restrooms are accessible for events held in the Bosselman Conference Center and the Eihusen Arena.

 

Features for Guests with Disabilities:

All entrances to the lobby of the Heartland Events Center and Bosselman Conference Center are wheelchair accessible.  Designated handicap parking is conveniently located near the arena and conference center entrances. One public elevator is available inside the building on the east end of the arena to provide access to the concourse level. Handicap seating is available at various locations around the Events Center’s concourse level and handicap platforms are available on the floor level for most events.

 

Locks:

At the end of each event, all rooms are locked to secure items inside the Heartland Event Center.  Keys for the facility are maintained solely by authorized personnel of the Heartland Events Center.  Keys will not be issued to facility lessee(s). The Heartland Events Center is not responsible for any lost or stolen items.

 

 

 

Rules and Regulations

In order to ensure a safe and enjoyable experience for everyone who utilizes the Heartland Events Center, please take note of the following rules, policies and guidelines:

Alcohol:
No alcoholic beverages may be brought into the Heartland Events Center at any time. Alcoholic beverages will be sold at concessions during most events. This applies to alcohol purchased on the Fonner Park side of the business, as well, due to the Heartland Events Center operating under a separate liquor license. No alcoholic beverages may be consumed in the parking lot.

Animals:
With the exception of service animals and animals that are a part of an exhibit or show, animals or pets are not permitted in the Heartland Events Center and Fonner Park facilities. Please do not leave animals unattended in or tied to your vehicle. For their safety, animals may be removed from the premises by animal control officers and impounded.

ATMs:
The Heartland Events Center is equipped with an  ATM serviced by Home Federal Bank.  The ATM is located in the main lobby of the Heartland Events Center.

Audio & Video Devices:
As a general rule, audio and video devices of any kind are not permitted inside the Heartland Events Center for any concerts. If a guest brings an audio or video device to an event, the guest will be asked to return that item to his or her vehicle or it will be disposed of properly. Audio and video devices for other events are subject to change on an event-by-event basis.

Body/Bag Searches:
The Heartland Events Center security reserves the right to body and/or bag searches, pat downs, and metal detection wanding as determined appropriate on an event-by-event basis.
Please allow yourself ample time when you attend an event or show.

Food & Beverage:
The Heartland Events Center has exclusivity over all food and beverages served and consumed throughout the facility. The tenant, exhibitors, or their representatives may not sell food or beverage items at any time without the permission of event center management. Patrons may not bring food and beverages onto the premises of the Heartland Events Center at any time. The Heartland Events Center reserves the right to utilize reasonable available space for the sale of concession items on the floor of the facility. All food, beverage, and concessions are operated and controlled by the in-house catering and concessionaire(s). The in-house concessionaire service will determine the number of stands required to properly serve the public. All arrangements for serving food and beverages, and sale of concessions should be made through the Heartland Events Center.

Guest Conduct Rules:
The Heartland Events Center strives to provide its guests with a safe, comfortable and enjoyable atmosphere. The Events Center has established the following guidelines:

  • Guests interfering with other guests’ ability to enjoy the events may be subjected to removal.
  • Guests using foul or abusive language or inappropriate or unacceptable gestures may be removed from the Events Center.
  • Guests appearing impaired may be removed from the Events Center and may be turned over to the authorities. The house reserves the right to discontinue selling alcohol to a patron that exhibits impaired behaviors.

Guidelines for Exhibiting Motorized Vehicles:

  • There shall be no refueling of vehicles inside the building.
  • There shall be an adequate amount of fire extinguishers in and around the area where the vehicle is on display.
  • Vehicle keys must at all times be readily available to Heartland Events Center management, however keys should not be left in the vehicle(s).
  • A vehicle with any type of leak will not be permitted to be displayed. The Events Center reserves the right to request a plastic barrier to be placed under vehicles.
  • Batteries should be disconnected at all times while in the building except for move-in and move-out.
  • There shall not be any storage of flammable fuel in the building except for that which is in the vehicle.
  • There shall be no repair work done on vehicles while inside the building.
  • Fuel tank doors should be locked or fuel caps taped shut.
  • Vehicles may not be started except for move-in and move-out.
  • Cleaning of vehicles is the responsibility of the vehicle owner and must follow Heartland Events Center policies.

Items Not Permitted in the Building:
Aerosol cans
Air horns
Animals (except certified service dogs)
Beach balls and other inflatable devices
Bota bags or wine skins
Bullhorns or noise makers
Confetti
Drones
Fireworks, firearms, or other weapons
Framed backpacks
Glass bottles or aluminum cans
Ice chests (coolers) or thermos containers
Illegal drugs
Laser pointers
Outside food or beverage (including alcohol)
Selfie sticks
Skateboard or roller blades
Sticks or clubs (including signs attached to sticks)
Stools or folding chairs
Video cameras or recording devices (may vary by event)
Water bottles or mugs

Event staff personnel reserve the right to reject items coming into the facility that do not appear on the list above. Patrons with prohibited articles will be turned away at the entrances. No storage or “check area” is provided for such items. Enforcement will be without exceptions.

Leaflets/Brochures:
Distribution of any printed materials or selling of any items is prohibited on the Fonner Park grounds, including the parking lots, walkways, and inside the Heartland Events Center unless permission from Heartland Events Center management has been granted.

Lost & Found:
Lost and found items are located in the Fonner Park / Heartland Events Center General Office. Please call 308-382-4515 for more information on claiming lost and found items.

Re-Entry Policy:
Guests are not allowed to exit the building and return during the course of a single ticketed event in the Heartland Events Center. Specific events may allow an exception to the policy and allow guests to exit and re-enter the facility.  In this type of situation, guests will be required to obtain a hand stamp prior to exiting the facility.

Re-Selling of Tickets:
Re-selling of tickets by private parties is prohibited on the Heartland Events Center property.

Selling of Illegal Merchandise:
Selling of illegal merchandise (merchandise not sold under the approval of Heartland Events Center management) is prohibited on the Heartland Events Center property as well as by law.

Smoking:
Smoking, including e-cigarettes, is not permitted inside the Heartland Events Center or within 20 feet of the facility.   A designated outdoor smoking area is provided.